Supplier Success Professional (Customer Support) - Trilingual Portuguese/Spanish/English Job at Avetta, LLC, Lehi, UT

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  • Avetta, LLC
  • Lehi, UT

Job Description

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).

This position requires being fully fluent (both verbally and in writing) in ALL three of the following languages: Brazilian Portuguese, Spanish, and English. Written and verbal assessments of these languages will be performed during the interview process.

Pay rate: $16.50/hour USD

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide professional support to all Avetta customers
  • Help end-users navigate the Avetta Cloud Application
  • Verify technical documents submitted by end users
  • Ability to resolve complex issues with focus on customer experience
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta's culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars
MINIMUM QUALIFICATIONS:
  • Call center experience is a plus
  • Excellent communication skill - both written and orally
  • Working PC knowledge, windows preferred and related applications
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress tolerance
  • Ability to learn and apply new information or skills

Job Tags

For contractors, Work from home,

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